Cancellation & Refund Policy

This policy explains when you can cancel an enrolment with Jen Study, what you get back, and how long it takes. It applies to every program bought through https://jenstudy.com.

1. Cancelling before the batch starts

You can cancel at any time before your batch begins and the course fee is refunded in full.

The service & payment gateway fee added at checkout is not refundable. The gateway keeps its charge on the original transaction whether or not you attend, so that amount is already gone and cannot be recovered by us. It is itemised separately on your receipt, so you can always see exactly what it was.

2. Cancelling after the batch has started

Once training has begun, fees are not refundable. Seats are limited and are held in your name, trainers are scheduled against confirmed numbers, and the material has already been issued to you.

In genuine difficulty — illness, a clash with university exams, relocation — tell us before you stop attending and we will transfer you to a later batch at no extra cost, subject to availability. This is offered instead of a refund, not in addition to one.

3. One-to-one services

Resume building and career guidance are delivered in individual sessions. Sessions you have not yet taken can be refunded on the same basis as section 1; sessions already conducted, and documents already delivered to you, cannot.

4. If we cancel or postpone

• If we cancel a program, you receive a full refund of everything you paid — including the service & payment gateway fee, which we absorb. The deduction in section 1 applies only when the cancellation is yours.
• If we postpone a batch, you may take the new dates, move to another program of equal value, or take a full refund — your choice.

5. Failed and duplicate payments

• If money left your account but the enrolment did not confirm, it is usually an incomplete transaction — the bank auto-reverses it within 5–7 working days. Send us the payment reference and we will track it with the gateway.
• If you were charged twice for the same application, the duplicate amount is refunded in full, with no deduction.

6. How to request a cancellation or refund

Write to us with your application number (for example JEN-2026-00001) and the reason:

• Email: info@jenstudy.com
• Phone / WhatsApp: +91 89393 46206 or +91 78450 76206

A request by phone is confirmed by email so that both sides have it in writing.

7. Timelines

Refunds always go back to the card, UPI ID or account the payment came from. We cannot redirect a refund to a different account, and we do not refund in cash.

The amount refunded is the amount you actually paid. Prices on this site are final — Jen Study is MSME (Udyam) registered and not registered under GST, so no tax is added at checkout and there is no tax component to adjust in a refund.

8. Contact

See also our Terms & Conditions, Service Delivery Policy and Privacy Policy.